Socialheads
Invited to Socialheads,
for your work
The short version for staff. What it is for, how your invite works, and where the detail lives when you want it.
What it is for
Socialheads holds your service's professional conversations. With your team, and with the people your service supports.
The conversation belongs to the organisation rather than to a handset. It stays when someone moves on, and your service can produce it as a record when it is asked for one.
Your supervisor sees how the service is running, not your conversations. Reading a message you were not part of is a separate step with its own gate, set out in full on how safeguarding works.
Your invite works like everyone else's
A link and a short code, by email or text. Tap the link, enter the code, and you are in. If your invite has closed, whoever invited you can send a fresh one.
Signing in works the same way every time after that. You enter your work email address or your mobile number, we send you a code, and you type it in.
Anything this page leaves you wondering, ask whoever invited you. They set your service up and they will know.
A work account, on whichever device suits you
You sign in with a work account, so your personal number stays yours. It works on a work phone or your own, and it opens in a web browser too, so a desk computer is enough on the days you would rather leave the phone alone. The people you support reach you through Socialheads, and you reach them the same way.
When you move on, you hand back an account rather than a phone full of work, and the people you supported keep their history.
Where the detail lives
Three pages, for the questions you will actually have.
What Socialheads does
The features, and what is working today.
How safeguarding works
Flagging, who can open what, the reason someone gives first, and what a manager sees.
Trust and security
Where data is held, who is the controller, and the claims we stand behind.
Want to see how a young person experiences the app?
Everything they are shown when they are invited sits on one page, written for them: what the app looks like, who can see their messages, what they can ask for, and where we stand on AI.
It is worth reading before you invite anyone. They will ask you about it, and it helps to know what they have already read.
See what a young person sees