Industry Insights 25 Nov 2024
Cathedral thinking and the slow work of building Socialheads
Reflections on building something meaningful over time, inspired by cathedral builders who worked on projects they knew would outlive them.
Jeremy 
The secure messaging app built for care to connect, support & be heard
Co-designed with young people and care professionals. Familiar to use, with group chats, video calls and safeguarding features that make support accessible, safe and inclusive.
Supported by
Messages
😈
Unknown Number
13:47
Hey, I got your number from someone...
👥
School Group
14:12
OMG did you hear what happened?!
💔
Ex
14:23
I know where you are right now
😤
Someone
14:35
Why are you ignoring me??
💚
Your Support Worker
14:38
Hi! Just checking in - how are you doing today?
😠
Unknown
14:40
You there?
“Support cannot feel safe if harm lives two messages above it.”
“Socialheads gives young people a space where support is the only thing in the room.”
Messages Work in a children's care home or supported accommodation?
See how Socialheads helps care teams like yours communicate safely and effectively with young people
Why Socialheads?
Safe space
Right now, a young person might be supported and bullied on the same app. In the real world, we wouldn’t offer care in the same room where harm took place. Digital spaces should not be any different.
Inspection ready
Care teams work hard to provide meaningful support - that level of care deserves to be properly evidenced. Socialheads keeps a clear, secure record of messages and actions so you’re always inspection ready, without the stress.
Confident care
- Every message is recorded and time-stamped
- Built-in audit trails for peace of mind
- Clear oversight without extra admin
- Workers know they’re protected
- Managers can evidence good care at any time
Easily manage the digital care young people receive – from any device.
Easy communication
Invite support staff to group chats, message young people directly or have a video call. You are always in full control.
Data security
Security is built-in by design and we provide features for easy governance.
Safeguarding
Our platform undergoes continuous development to maintain the highest safeguarding standards and ensure compliance with regulations.
Your digital partner
We provide comprehensive training and ongoing support to organisations and their teams, enabling practitioners to focus on delivering impactful care.
What our research says
0%
of practitioners strongly agreed
reducing the admin workload for managing case notes would make my work easier and more effective.
0%
of practitioners strongly agreed
insights about a young person's progress over time would help me better support them.
0%
of practitioners strongly agreed
having safeguarding tools built into the platform would help me feel more confident in using it.
0%
of practitioners strongly agreed
improving engagement with young people would significantly improve the outcome of their care.
What people are saying
This app could be transformational for improving accessibility. The enhanced communication and engagement features help young people stay connected, while the appointment management with automated reminders reduces missed appointments and ensures consistency in support.
I'm particularly impressed by the dashboard that tracks engagement frequency, case progression, and support outcomes. These metrics provide valuable insights for social workers and help inform decisions on resource allocation and identify emerging needs.
Lindsay Lawton
Head of ServicesWe need a safe way for staff to communicate with young people. Right now it's unsafe and unclear. An app where all conversations are recorded means we can monitor and safeguard properly.
Anonymised
Children's Care Home Manager, LondonJeremy's journey is incredible. I really admire his passion and commitment. At our mental health service, we use generic messaging apps to communicate with young people, but I've never liked it. I've always wanted an alternative, and this could be it.
Clinician
Mental Health Service, Catch22, LondonIt's so refreshing and exciting to learn of a messaging platform designed with safety in mind from the offset. Whilst we work to meet young people where they are online, the youth work sector has been challenged to find spaces that ethically and effectively work for young people and services. I'm incredibly excited to learn from the pilot and watch SocialHeads become the digital space the youth work sector has been waiting for.
This is the start of something huge. Often services are hesitant to embrace digital- mainly due to fear of the un-known sponsored by the undeniable risks present in the digital world. Social Heads offers a simple, but safety focussed solution to engage with young people, opening digital front doors to connect with essential support services.
Bex Pink
National Digital Innovation Lead. National Youth Agency.I’m feeling like we’re at the beginning of something that could be very big. Youth workers have been extremely against using digital youth work, but you've literally solved that. This will open up a lot of doors.
Anonymised
Professional, Statutory and Regulatory Body for youth workWho’s it for?
Socialheads is designed to create better outcomes for everyone involved in care—from young people to practitioners and organisations.
Latest from our blog
Jeremy Product Updates 7 Nov 2024
Our progress: Co-design in action
Over the past year Socialheads has worked with four Experience Haus student groups to explore and challenge every aspect of the platform. Here's what external validation through co-design has taught us.
Jeremy Industry Insights 1 Nov 2024
Starting Socialheads: A founder's story
Before starting Socialheads I worked on digital projects in the charity sector. This is how I moved from seeing the same patterns over and over again to building a solution.
Jeremy 
Want to see Socialheads in action?
We are working tirelessly behind the scenes to bring you the best possible product. Request a pilot pack and we will arrange an introductory call where we will demonstrate how Socialheads works.
Request a pilot pack
About us
At Socialheads, we’re building something special. Our team is constantly growing, bringing together expertise from different areas of technology, social care, and youth services.