Insights on digital safeguarding, care communication, and building better outcomes for young people and the professionals who support them.
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Three months ago I decided to build Socialheads in public. Today it is on my phone, working. A local authority is talking to us about a pilot, another organisation wants to adopt it, and this is who it is for.
Read the updateThree months ago I decided to build Socialheads in public. Today it is on my phone, working. A local authority is talking to us about a pilot, another organisation wants to adopt it, and this is who it is for.
Jeremy I called it the Safeguarding dashboard, and a conversation with a council showed me the same name can fit one service and not another. Plus push notifications, availability and per-service settings.
Jeremy Attachments, message flagging, data requests, exports and compliance reports. Ten weeks in, and the stories behind the features.
Jeremy Group chats, reports with compliance and safeguarding dashboards, message flagging, re-assignment that keep the record.
Jeremy The two weeks that turned Socialheads into something you can actually use. Real messaging on phone and desktop, profiles and transparency, agreements and consent, and twice the pace of the last one.
Jeremy Before a single screen becomes real, the people who will actually use Socialheads get the first say.
Jeremy The part everyone keeps asking to see: the first full look at how Socialheads works, from joining to your first conversation.
Jeremy Eight sprints, sixteen weeks, to build a messaging app that is genuinely safe. Sprint one is done, and the foundations are solid.
Jeremy Reflections on building something meaningful over time, inspired by cathedral builders who worked on projects they knew would outlive them.
Jeremy Over the past year Socialheads has worked with four Experience Haus student groups to explore and challenge every aspect of the platform. Here's what external validation through co-design has taught us.
Jeremy Before starting Socialheads I worked on digital projects in the charity sector. This is how I moved from seeing the same patterns over and over again to building a solution.
Jeremy WhatsApp is widely used in practice because it works and young people respond to it. But it was not designed for safeguarding, case recording or organisational oversight.
Jeremy A lot of technology in social care has been bought to manage data, not relationships. Yet research shows children engage better when workers have time and adapt to the child's way of communicating.
Jeremy Social care is using technology that is not keeping up with practice. The future direction is not more apps, but better sector-specific tools that sit alongside existing systems.
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