--- title: "Our impact | Socialheads" url: https://socialheads.co.uk/impact/ --- # Built with purpose and intent Better tools for practitioners. Better outcomes for young people. 96% of young people are online daily [Ofcom, 2021](https://www.ofcom.org.uk/media-use-and-attitudes/media-habits-children/children-and-parents-media-use-and-attitudes-report-2021) 9/10 children use messaging apps [Children's Commissioner, 2020](https://www.childrenscommissioner.gov.uk/report/access-denied/) 38% had multiple social workers in one year [Coram Voice & Oxford, 2022](https://www.education.ox.ac.uk/wp-content/uploads/2024/07/10000-Voices-2022.pdf) 70% had negative online experiences [Ofcom, 2021](https://www.ofcom.org.uk/media-use-and-attitudes/media-habits-children/children-and-parents-media-use-and-attitudes-report-2021) “ > Young people are always online, but the services supporting them aren't “ > Workers are exhausted not from the work itself, but from the systems meant to support it “ > Every missed message is a missed opportunity to build trust “ > In care, the tool's job is to make the next conversation easier ## The challenge ### Young people live online Young people today live online. **[96% of 16–24-year-olds are online daily](https://www.ofcom.org.uk/media-use-and-attitudes/media-habits-children/children-and-parents-media-use-and-attitudes-report-2021)**, and **[9 in 10 children aged 8–17 use messaging apps](https://www.childrenscommissioner.gov.uk/report/access-denied/)** to stay connected (Ofcom, 2021; Children's Commissioner, 2020). Digital communication isn't a preference. It's their primary mode of connection. Yet many young people, particularly those in care, face barriers accessing the tools and spaces their peers take for granted. ### Services don't Care and youth services mostly run on email and WhatsApp. Those platforms were never designed for safeguarding or long-term support, so services carry a responsibility their tools were never built to hold. **This gap, between how young people communicate and how services operate, creates missed connections at moments that matter most.** ### Relationships matter most Research consistently shows that **[relationships are the most important factor](https://www.education.ox.ac.uk/wp-content/uploads/2024/07/10000-Voices-2022.pdf)** in care outcomes (Coram Voice & Oxford University, *10,000 Voices*, 2022). Yet **38% of young people in care had multiple social workers in one year**, and many struggle to maintain consistent communication with the people supporting them. When workers change, connections break. Messages go missing. Trust has to start over. ### Workers are under pressure The **[BASW Annual Survey (2023)](https://www.basw.co.uk/resources/workforce-survey)** found that workload, lack of resources and administrative burden remain the top causes of stress across the profession. Workers aren't exhausted from the work itself. They're exhausted from the systems meant to support it. ### Technology lags behind Practitioners often spend more time managing systems than supporting young people. The **[Centre for Care's Technology in Social Care report (2022)](https://centreforcare.ac.uk/wp-content/uploads/2022/12/Technology-in-social-care-report-Dec-2022_FINAL.html)** highlights how the systems already in use create barriers rather than bridges. In care, the tool's job is to make the next conversation easier. --- ## Why Socialheads Socialheads bridges this gap with a secure, human-first digital space built for real relationships, not transactions. It helps workers connect safely and efficiently, giving young people support in a way that feels natural and familiar. By equipping every worker with better tools, we can scale care more effectively and sustainably, not by replacing human connection with AI, but by giving workers back time and clarity. **Even one young person feeling more supported, showing up to an appointment, or re-engaging with education because a worker could reach them more easily is a meaningful outcome.** --- ## The impact Our vision is simple: **Better tools for workers. Better outcomes for young people.** ### For young people More consistent, safe and responsive communication. ### For workers Less admin, lower stress, more time to focus on what matters. ### For services A complete record of contact, ready when a case review or inspection needs it. **When care workers have what they need, the people they support feel it, and so do their families and schools.** ## What could this free up for your service? Estimated staff hours freed and the equivalent financial impact, based on your team size. These figures use standard UK pay rates and published admin and time-use findings. Actual results will vary by service.\* ### Select your service size 15 15 1 staff Number of staff (customisable) 50 staff Operate multiple services? 1 × #### Your estimated yearly time and cost impact 1,635 - 4,830 hours freed for direct work with young people £28,875 - £93,000 the equivalent financial cost of that lost time Per worker savings: Hours given back 109-322 hours/year Cost saved £1,925-£6,200 /year #### \* About these estimates All estimates are based on publicly available UK pay rates and published research on admin time, staff workload and missed appointments in youth and social care settings. Actual outcomes will vary depending on team size, staffing patterns, meeting frequency, baseline missed appointments (DNAs), and digital readiness. If you want any other information including how we arrived at these estimated hours please get in touch at . [Get started ](/get-started)[See prices and features](/pricing) ### How Socialheads delivers these savings #### Automatic audit trails Eliminate manual copy-paste into case management systems #### Reduced missed appointment (DNA) rates Young people respond better to messaging vs phone calls #### Streamlined communication One platform vs scattered WhatsApp/email/phone notes #### Inspection readiness Instant export of communication records for audits and inspections ## Ready to get started? See what changes when communication is built for the work [Get started ](/get-started)[Learn about the team](/about)